Don't hesitate to contact me for any questions about the prints:

elsa.thunander@gmail.com - subject: Print Inquiry 

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Shipping options show at checkout and vary depending on location. The prints will ship from the closest printing studio to your location to allow for the quickest shipping time and to avoid customs fees as much as possible.  

Orders over 100 euros qualify for free budget shipping.

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Prints ship rolled. Please allow the paper to rest to flatten. For example, lay a few books (evenly spread and not too heavy) over the print, with a protective sheet of paper over the print. ​​​​​​​​​

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Return and refund policy:

All fine art prints are made to order and printed specifically for each customer. Because of this, no stock is held, and every item is considered custom-made at the time of purchase.

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Returns or exchanges are not accepted for change of mind, incorrect size selection, ordering errors, or differences in color perception between screens and printed artwork.

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Once an order has entered production, it cannot be cancelled or modified.

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If an order arrives damaged, defective, or incorrect, a replacement or refund will be provided.

To request assistance, please contact within 7 days of delivery and include:

Order number
Description of the issue
Clear photos of the product and packaging

Once the claim is approved, a replacement will be sent at no cost or a refund will be issued.

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Minor variations in color, texture, and contrast may occur due to differences in screen displays, printing processes, and materials. These variations are not considered defects.

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If an order is lost in transit or marked as undelivered, the issue will be investigated with the carrier. If the order is confirmed lost, a replacement or refund will be provided.

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